Dasuse Homes – Comprehensive Booking Terms & Conditions (T&Cs)
1. Booking & Payment Policy
• Reservation Confirmation: Bookings are only confirmed once full payment is received or a deposit is paid and acknowledged.
• Payment Methods: We accept M-Pesa, Visa, Mastercard, PesaPal or bank transfers. Payments must clear before check-in.
• Minimum Stay: Minimum 2-night stay unless specified otherwise.
• Maximum Occupancy: Guest count must match booking confirmation. Extra guests must be declared and approved in advance.
2. Cancellation & Refund Policy
• Free Cancellation Window: Guests may cancel within 48 hours of booking (if booking is more than 7 days away) for a full refund.
• Partial Refund:
o 50% refund for cancellations made at least 7 days before check-in.
o No refund for cancellations made within 6 days of check-in.
• Force Majeure: Natural disasters, pandemics or civil unrest may allow partial credit or rebooking, at management’s discretion.
• Refund Method: Refunds are processed via the original payment method within 10 working days.
3. Check-In & Check-Out Policy
• Check-In: From 11:00 AM (Self check-in using smart lock access code sent post-payment).
• Check-Out: Strictly by 10:00 AM. Late check-out must be pre-arranged and may incur extra charges.
• ID Verification: Government-issued ID is required before arrival. Guests without valid ID may be denied entry.
4. Damage, Breakage & Property Rules
• Security Deposit: A refundable damage deposit of KES 10,000–20,000 may be held depending on the property.
• Inventory Check: Conducted before and after each stay. Guests are liable for any missing, broken or damaged items.
• Damage Reporting: Must be reported within 24 hours of occurrence. Minor breakage (e.g. glassware) will be charged per item.
• Compensation Policy:
o Replacement value of damaged/lost item(s) will be charged.
o Deep-cleaning fees (e.g., for stains, smoke, or any related damage) will apply where necessary.
5. Guest Conduct & House Rules
• No Smoking: Strict no-smoking policy indoors. Penalty: KES 5,000 + odor removal costs.
• No Parties or Events: Unless approved in writing. Unregistered guests are not allowed overnight.
• Noise Policy: Quiet hours: 10:00 PM – 7:00 AM. Guests must avoid loud music, shouting or disturbances.
• Respect for Neighbors: Guests are expected to behave responsibly and respectfully towards neighbors. Complaints from neighbors due to excessive noise or misconduct may lead to eviction without refund.
• Responsibility for Actions: Guests are fully responsible for their own actions and those of their visitors while on the property.
• Pets: Not allowed.
6. Amendment & Rescheduling Policy
• Date Changes: Allowed once, up to 5 days before original check-in. Subject to availability and seasonal rate differences.
• Name Changes: Allowed with valid ID update at least 48 hours before arrival.
7. Smart Lock & Security Access
• Access Code Validity: Active only during guest stay. Cleaner/maintenance codes are time-limited.
• Unauthorized Entry: Access outside booked dates is prohibited. Surveillance systems may be in place.
8. Liability & Insurance
• Guest Liability: Guests are responsible for personal safety and property during stay. Use of facilities (pool, stairs, balcony, elevator etc.) is at own risk.
• Owner Liability: Dasuse Homes is not responsible for lost or stolen items. Lockable storage is available in select properties.
• Travel Insurance: Guests are encouraged to purchase travel insurance for additional protection.
9. Security Measures
• Surveillance: Common areas around the property may be monitored by CCTV for safety purposes.
• Gate Access: Only registered guests will be given entry codes or keys. No tailgating or unauthorized access allowed.
• Emergency Contact: A 24/7 emergency number will be provided for urgent issues during the stay.
• On-Site Safety: Guests must lock doors and windows when leaving the property and follow all posted safety instructions.
10. Force Majeure & Unforeseen Interruptions
• Right to Cancel/Move Bookings: In case of emergency repairs, power/water outage, or security issues, guests may be relocated or refunded at management discretion.
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11. Legal & Dispute Resolution
• Jurisdiction: These terms are governed under the laws of Kenya.
• Dispute Resolution: Disputes will first be handled through negotiation. If unresolved, arbitration through a recognized legal body in Kenya.
• Non-Compliance Consequences: Breach of terms may result in denied access, eviction, forfeited deposit, or legal pursuit for damages.
12. Acceptance of Terms
• By completing a booking, the guest acknowledges they have read, understood and agreed to these Terms & Conditions.
For any questions regarding these terms, please contact us directly at: +254 717 910 107
bookings@dasusehomes.com