terms and conditions

Dasuse Homes – Comprehensive Booking Terms & Conditions (T&Cs)

1. Booking & Payment Policy

  • Reservation Confirmation: Bookings are only confirmed once full payment is received or a deposit is paid and acknowledged.
  • Payment Methods: We accept M-Pesa, Visa, Mastercard, PesaPal or bank transfers. Payments must clear before check-in.
  • Minimum Stay: Minimum 2-night stay unless specified otherwise.
  • Maximum Occupancy: Guest count must match booking confirmation. Extra guests must be declared and approved in advance.

2. Cancellation & Refund Policy

  • Free Cancellation Window: Guests may cancel within 48 hours of booking (if booking is more than 7 days away) for a full refund.
  • Partial Refund:
    • 50% refund for cancellations made at least 7 days before check-in.
    • No refund for cancellations made within 6 days of check-in.
  • Force Majeure: Natural disasters, pandemics or civil unrest may allow partial credit or rebooking, at management’s discretion.
  • Refund Method: Refunds are processed via the original payment method within 10 working days.

3. Check-In & Check-Out Policy

  • Check-In: From 11:00 AM (Self check-in using smart lock access code sent post-payment).
  • Check-Out: Strictly by 10:00 AM. Late check-out must be pre-arranged and may incur extra charges.
  • ID Verification: Government-issued ID is required before arrival. Guests without valid ID may be denied entry.

4. Damage, Breakage & Property Rules

  • Security Deposit: A refundable damage deposit of KES 10,000–20,000 may be held depending on the property.
  • Inventory Check: Conducted before and after each stay. Guests are liable for any missing, broken or damaged items.
  • Damage Reporting: Must be reported within 24 hours of occurrence. Minor breakage (e.g. glassware) will be charged per item.
  • Compensation Policy:
    • Replacement value of damaged/lost item(s) will be charged.
    • Deep-cleaning fees (e.g., for stains, smoke, or any related damage) will apply where necessary.

5. Guest Conduct & House Rules

  • No Smoking: Strict no-smoking policy indoors. Penalty: KES 5,000 + odor removal costs.
  • No Parties or Events: Unless approved in writing. Unregistered guests are not allowed overnight.
  • Noise Policy: Quiet hours: 10:00 PM – 7:00 AM. Guests must avoid loud music, shouting or disturbances.
  • Respect for Neighbors: Guests are expected to behave responsibly and respectfully towards neighbors. Complaints from neighbors due to excessive noise or misconduct may lead to eviction without refund.
  • Responsibility for Actions: Guests are fully responsible for their own actions and those of their visitors while on the property.
  • Pets: Not allowed.

6. Amendment & Rescheduling Policy

  • Date Changes: Allowed once, up to 5 days before original check-in. Subject to availability and seasonal rate differences.
  • Name Changes: Allowed with valid ID update at least 48 hours before arrival.

7. Smart Lock & Security Access

  • Access Code Validity: Active only during guest stay. Cleaner/maintenance codes are time-limited.
  • Unauthorized Entry: Access outside booked dates is prohibited. Surveillance systems may be in place.

8. Liability & Insurance

  • Guest Liability: Guests are responsible for personal safety and property during stay. Use of facilities (pool, stairs, balcony, elevator etc.) is at own risk.
  • Owner Liability: Dasuse Homes is not responsible for lost or stolen items. Lockable storage is available in select properties.
  • Travel Insurance: Guests are encouraged to purchase travel insurance for additional protection.

9. Security Measures

  • Surveillance: Common areas around the property may be monitored by CCTV for safety purposes.
  • Gate Access: Only registered guests will be given entry codes or keys. No tailgating or unauthorized access allowed.
  • Emergency Contact: A 24/7 emergency number will be provided for urgent issues during the stay.
  • On-Site Safety: Guests must lock doors and windows when leaving the property and follow all posted safety instructions.

10. Force Majeure & Unforeseen Interruptions

  • Right to Cancel/Move Bookings: In case of emergency repairs, power/water outage, or security issues, guests may be relocated or refunded at management discretion.
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11. Legal & Dispute Resolution

  • Jurisdiction: These terms are governed under the laws of Kenya.
  • Dispute Resolution: Disputes will first be handled through negotiation. If unresolved, arbitration through a recognized legal body in Kenya.
  • Non-Compliance Consequences: Breach of terms may result in denied access, eviction, forfeited deposit, or legal pursuit for damages.

12. Acceptance of Terms

  • By completing a booking, the guest acknowledges they have read, understood and agreed to these Terms & Conditions.

For any questions regarding these terms, please contact us directly at: +254 717 910 107

[email protected]